Q: “Can I pay my co-pays as I go each session?”
A: Yes!

Q: “How do I apply my payments toward my deductible (insurance)?”
A: There’s a simple form we can give you that has all the information you will need to send to your insurance company. Just let us know and we can give that to you each session.

Q: “How much would it be for my friend to come see you?”
A: We call this our Referral Program! It’s simple. Refer a friend and they get a free consultation. In this consultation, we determine the root cause of their problem and whether or not they are a good fit for our care, services and solutions.

Q: “What if my insurance doesn’t pay you, what do I do?”
A: Normally we give your insurance company several opportunities to respond to “failure to pay” situations, and we do everything we can on your behalf. We’ve been known to send complaints to the insurance commissioner before. But if they refuse to pay, the bill will be your responsibility as is required by law.


Q:  “What if I can’t make it to an appointment?”
A: We have a 48 hour cancellation policy. It is situational, if you must cancel your appointment please call and discuss with us so we can find a solution.

Q:  “Can I bring my kids to my appointments?”
A: Children may wait in our lobby but please remember, this is YOUR time. We find that you will get the most out of it if the session can remain distraction-free.

Q:  “What time do you open and close?”
A: M - F, 8am - 6pm (subject to change).



Q:  “Will therapy make me more sore?”
A: There are two types of soreness. A “good sore” is when muscles you haven’t worked for a while start working again. This is good and necessary for improvement. A “bad sore” is when your primary pain increases (the original pain causing your problem). You should avoid this. If your primary pain increases and stays increased for more than 48-hours, please call us immediately.

Q:  “What if I don’t do my home exercises, will that affect my progress?”
A: Yes. If you don’t do your program at home, or perform them irregularly, you will not get better as fast (if at all). It’s important you take our instruction seriously if you want results.

Q:  “Can I ice/heat a painful area at home?”
A: If your pain has increased more than usual, then it’s okay to ice it for 10-20 minutes, but make sure to see your therapist to learn how to do it safely and effectively. Otherwise, it’s not a good idea to routinely ice/heat. Ask your therapist to learn more.

Q:  “What do I do when my pain gets really bad?”
A: If it’s an emergency situation, call 911. If it’s bearable but you are concerned, call us immediately. If it’s bearable and it occurs often, you may ice or heat it.