Front Desk Training
- Make sure to smile, remain calm/composed, and be attentive to their questions.
- Awareness that we have the most frequent and influential first impression.
- All call backs within 60 Minutes
- Make client happiness a priority.
- Answer the phone in a warm and welcoming manner.
- Be vulnerable, not perfect.
- Learn about our client’s primary motives and what drives them.
- Peel away the cliché surface-level communication; show them you care.
- Relate to them, and provide insight as a friend while serving them.
- Be involved, support local athletes, and invite them to LA social events.
- Establish a safe, welcome environment that the client values.
- Make sure clients know of elective services that provide quick relief.
- Address any special requests.
- Make the patients feel comfortable and at home.
- Mention their progress and express small improvements they may not realize.
- Compliment a staff member on transitions to new service.
- Give very clear and informative descriptions about our services.
- Reinforce how we change lives by relieving their pains.
- Get them on schedule to help them, and let them know they will heal that way.
- Ask them how their program is going and what their next step is after healing.
- Educate on: sleep, physical activity, stress reduction, and nutrition effect on health.
- Identify who to push, and who to support passively.
- Address physical and emotional concerns.
- Be their stability while going through personal challenges and adversity.
- Provide variability in training so they must adapt to unfamiliar training concepts.