Front Desk Training

  1. Make a Great 1st Impression:
  • Make sure to smile, remain calm/composed, and be attentive to their questions.
  • Awareness that we have the most frequent and influential first impression.
  • All call backs within 60 Minutes
  • Make client happiness a priority.
  • Answer the phone in a warm and welcoming manner.
  1. Discover Their “WHY”:
  • Be vulnerable, not perfect.
  • Learn about our client’s primary motives and what drives them.
  • Peel away the cliché surface-level communication; show them you care.
  • Relate to them, and provide insight as a friend while serving them.
  • Be involved, support local athletes, and invite them to LA social events.
  1.  Bring Results Immediately:
  • Establish a safe, welcome environment that the client values.
  • Make sure clients know of elective services that provide quick relief.
  • Address any special requests.
  • Make the patients feel comfortable and at home.
  • Mention their progress and express small improvements they may not realize.
  1. Inspire Them to “Buy-In” to Their Program:
  • Compliment a staff member on transitions to new service.
  • Give very clear and informative descriptions about our services.
  • Reinforce how we change lives by relieving their pains.
  • Get them on schedule to help them, and let them know they will heal that way.
  • Ask them how their program is going and what their next step is after healing.
  1. Help Them Reach for a Higher Level of Health (HLH):
  • Educate on: sleep, physical activity, stress reduction, and nutrition effect on health.
  • Identify who to push, and who to support passively.
  • Address physical and emotional concerns.
  • Be their stability while going through personal challenges and adversity.
  • Provide variability in training so they must adapt to unfamiliar training concepts.