Aide Training
1. Make a Great 1st Impression
• Proper introduction (smile, greet person by their name) with a positive tone
• Remain composed and calm, make them feel at home
• Show that you are genuinely interested in what they are dealing with
• Share relentless and contagious positive energy with them
• Quantify their pain level, and ask them what they would get back to when we fix it
2. Discover Their “WHY”
• Be vulnerable, not perfect
• Learn about our client’s primary motives and what drives them
• Peel away the cliché surface-level communication; show them you care
• Relate to them, and provide insight as a friend while serving them
• Be involved, support local athletes, and invite them to LA social events
3. Help Bring Notable Results Immediately
• Educate patient concisely on pain relief, increased mobility and/or strengthening
• Mention all of our services that offer quick relief
• Set small, realistic goals that are tangible and summarize their corrective ex. plan daily
• Push clients to new heights, but maintain respect of their current state of mind
• Emphasize their progress via before/after pictures etc.
4. Inspire Them to “Buy-In” to Their Program
• Compliment a staff member on transitions to new service
• If the client is continuously resistant, alter routine or plan
• Lead by example/practice what you preach
• Conceptualize their future achieving their goals; then reiterate progress (before/after)
• Verbalize how we will help them achieve these goals
5. Help Them Reach for a Higher Level of Health (HLH)
• Educate on: sleep, physical activity, stress reduction, and nutrition effect on health
• Identify who to push, and who to support passively
• Address physical and emotional concerns
• Be their stability while going through personal challenges and adversity
• Provide variability in training so they must adapt to unfamiliar training concepts
